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Analyst Agency and Risk Management

Description

Reporting to the Manager, Agency and Risk Management, the incumbent will be responsible for supporting the management of the Agency Management (AGM) and Agency Risk Management (ARM) service processes for the assigned countries in the Asia-Pacific Region.

Responsibilities

Support the process for all Agency Risk management elements of the Operation including monitoring of agent sales surges, Financial Assessments, Reviews, Financial Securities and related tasks and deliverables;
Support the Agency Risk Management process, including making required changes as needed in all associated systems;
Provide support to agents and field offices on all Agency Risk Management related matters;
Perform Risk Management processes including irregularities / Risk Events, suspension, defaults, termination and reinstatements;
Take timely actions on critical activities concerning Agency risk and compliance;
Support to agents and field offices to expedite the reinstatement process, continuous follow up on matters;
Compiling information on subject issues and improvements to Quality Management;
Coordinating and assisting in ad-hoc projects pertaining to Agency Management or other related assignments;
Processing applications received for NEW, and administering changes in a timely manner;
Detecting changes in Agencies, and following up to complete the appropriate change process;
Handling requirements as per Passenger / Cargo Agency Rules in PCIDSS / DGR / Cargo Agency Vouchers; and
Processing issuance of non-Accredited codes – GSA/ MSO/ CASS Associates.

Qualifications and Skills

University degree in Business Administration or a related field;
Experience in a business support function, preferably in a multicultural/commercial environment;
Excellent organisational and customer service skills;
Ability to work effectively in a dynamic, fast-paced and highly demanding environment while meeting tight deadlines;
Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy;
Excellent IT skills including MS office (especially Excel); and
Excellent written/verbal communication skills in English (knowledge and fluency of an additional Asian language would be a distinct advantage).

As IATA is servicing customers and members throughout the region(s), candidates must be willing to work in dedicated shifts, possibly on weekends or official public holidays. Compensation applies in accordance with the local Conditions of Employment.

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At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards

* Think strategically in support of the global big picture

* Partner and manage to create high performing teams

* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.

I would like to apply for the post of Analyst Agency and Risk Management bases at your esteemed organisation. I have attached my CV.

CV:

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