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Receptionist
We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.
The reality is that being a team member of the Virgin Australia group of airlines involves hard work but is very rewarding. Our people are at the cornerstone of the business and their award winning service to every guest every day is putting the magic back into flying.
About the role
We currently have a great part-time opportunity for an outstanding receptionist to join our team, who has a genuine desire to display a passion for delighting both internal and external customers, day to day.
The function of Virgin Australia Reception is to create an outstanding first impression for our company and brand, whether face to face at Brisbane Head Office or speaking with customers calling via Virgin Australia’s main contact phone number. As a receptionist at Virgin Australia Head Office, you will:
* Coordinate the security check-in of all VIP guests, contractors and visitors to the corporate office.
* Liaise with all Virgin Australia departments, Executive Committee members, Senior Management and their EA’s/PA’s, contractors and Virgin Australia employees.
* Receive and refer calls to various departments throughout Virgin Australia, whilst maintaining the integrity and confidentiality of Virgin Australia and Virgin Australia employees.
* Receive walk-in guests to the Virgin Australia Corporate Office and refer the guests to the appropriate department for assistance.
* Screen all incoming calls and transfer to appropriate departments via warm transfer as required.
* Screen all calls and offer assistance and appropriate contact details for follow up as required.
* Maintain the strictest confidentiality when receiving calls from the media.
Hours of operation for Virgin Australia Reception is Monday to Friday, 07:30am – 5:00pm. (You will be required to work an 8.5 hour shift in between those times on a part-time basis).
Who you are:
A Champion of Better. You strive to make things better for the team and the business.
A customer service expert. You strive to ensure the best outcome for your customers.
A superior communicator. You pride yourself on your verbal and written communication skills and are comfortable in speaking with customers around any situation.
A team player. You work collaboratively to achieve the goals of the business.
A level headed self-motivator. You have no problems remaining calm under pressure and will put your head down and work through it.
What you’ll need:
* Knowledge of Microsoft Office Applications.
* Ability to work as part of a team.
* Ability to prioritise tasks and manage time effectively.
* Excellent punctuality, attendance and grooming standard.
* Responsible and to work autonomously with minimal supervision.
* Previous Reception or a Front Office environment experience.
* Previous Face to Face Customer Service experience.
* Prior knowledge of the Virgin Australia Corporate Structure, Alliances and Code Share Partners is advantageous.
What you’ll get from us:
This is a very exciting opportunity to learn and extend your excellent customer service skills and be part of a great team culture.
You will meet and network with team members from all areas of the business and develop relationships with numerous clients and customers.
Interested?
If you exude the Virgin Australia values and pride yourself on your customer service skills then we want to hear from you!
Apply for this job